At Pearls Array, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.
Returns
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You may return your item(s) within 7 days of receiving your order.
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Items must be:
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Unused and in original condition.
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In original packaging with all tags attached.
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Accompanied by proof of purchase (order confirmation or receipt).
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Note: For hygiene reasons, certain personal items like earrings or personal care products are non-returnable.
Return Shipping
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
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We recommend using a trackable shipping service to ensure your return is received safely.
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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If approved, refunds are processed to your original payment method within 7–14 business days.
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Shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different product, return the item and place a new order.
Non-Returnable Items
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Sale or clearance items.
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Customized or personalized products.
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Gift cards.
How to Start a Return:
Email us at pearl.guevarra@yahoo.com with:
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Order number.
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Item(s) you’d like to return.
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Reason for return.
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A photo (if the product is damaged or incorrect).